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Return & Refund Policy

Return & Refund Policy

Returns

If your unhappy with your purchase from ipsecuritycameras.ie we are happy to offer you a refund if returned to us within 21 days of purchase.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

 

Your statutory rights:

  1. Goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price; and
  2. Goods must be fit for their purpose – they must do what they are reasonably expected to do; and
  3. Goods must be as described - the buyer must not be misled into buying something by the description of goods or services given orally by a salesperson or an advertisement.

 

These rights are in addition to any extended warranty given.

In the event of the above issues arising, IP Security Cameras offers a full, no quibble refund.

 

Non-returnable items:

Gift cards

 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@ipsecuritycameras.ie.

 

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@ipsecuritycamera.ie and send your item to: IP Security Cameras, 93 Unit B Poleberry, Waterford.

Shipping

To return your product, you should mail your product to: IP Security Camera Returns, 93 Unit B Poleberry, Waterford.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

For all purchases you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.